Order Cancellation Policy
There is no charge for orders canceled due to backorder status or an error on Wheel Studio's part. Orders that are processed and then canceled prior to shipping (except special orders) are charged a 20% restocking fee.
There are no cancellations of special ordered items.
All orders canceled on same business day as order placed will have no cancellation fee assessed.
Orders canceled after they've been charged will be subject to bank fees applied on customers order.
Wheel Studio Return Policy
If you wish to return your order, we will need to be notified within 30 days of receiving your order. Except for Special Orders.
Special Orders = No Returns, No Refunds
Special Orders Wheels include Savini, iForged, Forgestar, Etc.
Wheel and Tire Packages cannot be returned for a refund. It can be returned for an exchange only.
Wheels Only = Must be returned in the same condition as received, and you are subject to a 20% restocking fee
Tires Only = Must be returned in the same condition as received, and you are subject to a 20% restocking fee
If any wheels and/or tires are returned in a used state, you are subject to an upcharge plus a 20% restocking fee
****CUSTOMER IS RESPONSIBLE FOR ALL SHIPPING CHARGES****
Merchandise covered by a manufacturer's warranty is sold with the warranty by the manufacturer extended to the purchaser. We will be happy to assist in obtaining fulfillment of a manufacturer's warranty.
Other than applicable manufacturers' warranties, there are no warranties, express or implied, including any warranty of merchantability or fitness for a particular purpose.
Shipping and Damage Claims:
If your shipment has arrived with a damaged or incorrect item, please contact Wheelstudio's customer service department at 888-288-0070. We will report the damage to the shipper and arrange for replacement or exchange. Damaged merchandise must be completely repackaged in the original packing and we will arrange for the return.
We double-check all orders prior to shipment to make sure our website recommendations were accurate. In order to properly assist you, you must advise us of any modifications you have made to your vehicle such as brake upgrades, lowering kits, or other suspension modifications. If we sell you a recommended package that does not fit your vehicle we will issue a full credit (including shipping) toward an exchange package. If you have any questions about fitment, please call our customer service department at 888-288-0070 or e-mail us at email@example.com. When e-mailing, be sure to include the year, make, and model of your vehicle and any modifications you have made such as lowering kits or brake upgrade kits.